Frequently Asked Questions about JotURL

Getting Started with JotURL

Do I need to install JotURL on my website or servers?

No. JotURL is a 100% web-based service, hosted on the Microsoft Azure Cloud. When you click “Get Started” you’ll be up and running in minutes.

How do I get started using JotURL?

We’ve got you covered. Head over to our Tutorials and learn all about the basics of how to brand, track, and grow your business.

Can I use my own domain name?

Absolutely! Connect your own custom domains to your JotURL account, and use second-level domains or subdomains to create your tracking links.

What is a brand?

In JotURL, brands give you the ability to manage multiple brand identities, all from a single dashboard.

Can I customize my Calls to Action?

Of course. JotURL gives you customizable CTA templates for buttons, forms, social opt-ins, texts, and more. Starting with the Pro plan, you can also use custom CSS to design your own themes.

Do Calls to Action show on mobile devices?

Yes. JotURL’s Calls to Action are optimized for all devices — so your visitors will see them no matter where they are.

What conversion rates can I expect from my Calls to Action?

Typically, JotURL’s CTAs generate conversion rates between 5% and 35%. You can get a significant conversion lift by using optimization tools included with your plan, like retargeting and split testing.

What file types can I export my data to?

Data can be exported to multiple file types, including PDF, CSV, XML, and more.

JotURL Billing and Payment

What are events?

Events are anything that needs a metric to be recorded. For instance, in case of a branded link with a retargeting pixel, events/month represent the maximum number of clicks you can track each month. Please find more details here.

What happens if I exceed my events per month?

When you’re nearing your limit, you will receive at least two alerts via email and you will have the option to upgrade. If you don’t upgrade in time, your links will continue to be redirected, but any other feature (e.g. analytics, calls-to-action, conversions tracking, deep linking, monitoring, retargeting, etc.) along with the access to some areas in your dashboard will be denied, until your next billing date or upgrade. Please find more details here.

What if I need more events or links?

No problem! Just click the Standard/XL button in the table to view our XL plans for teams with larger needs.

What if I want to change plans?

Changing plans is a snap. Just go to your Settings in your JotURL dashboard, choose Account and select from any of our plans.

What payment methods do you accept?

We accept all major credit cards. Change your payment method anytime from Settings in your JotURL dashboard. In any case, you’re protected with our 30-day money-back guarantee, on your first order, regardless of payment choice. For Enterprise plans we provide wire transfer, Wise and credit cards as payment methods.

What if I want to change or cancel my plan?

You can use JotURL as long as you need — there’s no minimum term or cancellation fee. You can upgrade, downgrade, or cancel at any time.

JotURL Security and Certifications

What certifications do you have?

JotURL has proudly obtained the ISO 27001:2022 and the CSA STAR certifications, which attest the achievement of high standards in the management of the information security and the related data. Please find more information here.

What is the ISO/IEC 27001?

The ISO/IEC 27001 is an international protocol that contains rules and standards for information security and management. Obtaining the ISO/IEC 27001 certification attests that a company meets the requirements to provide the best industry standard for what concerns data security and management. Please find more information here.

Do you have a Company Policy that I can consult?

Yes, JotURL is committed to constantly improving. For this reason, our Company Policy is publicly available at this link.

What if I have more questions?

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With JotURL, you get all the tools you need to brand, track, and grow
your business in one simple platform